Damarius Hayes talks with Dave Rael about innovation, learning, helping young people grow, and applying lessons
Damarius Hayes is a L2 Support Software Engineer for IBM Support. Where he specialized in technical troubleshooting and problem determination for IBM WebSphere product. His area of domain covers, Connections, Enterprise Java Beans, and Transactions related issues for his clients. Been working with IBM for the last 4 years, while working on integrating data analytics, data visualization, and machine learning within Customer Support.
Chapters:
- - Dave introduces the show and Damarius Hayes
- - Damarius's life at IBM, getting connected, and his schooling
- - The things that "light Damarius up"
- - How Damarius got started in software
- - Damarius's story of failure - Customer dissatisfaction due to repeated support cases and missing context
- - Damarius's success story - Identifying a problem, proposing a novel solution, and moving the state of the art forward
- - How Damarius stays current with what he needs to know
- - How software works and applying lessons learned in one place to another
- - Damarius's book recommendation
- - Damarius's volunteer efforts and mentoring
- - The things that have Damarius most excited
- - Damarius's top 3 tips for delivering more value
- - Keeping up with Damarius
Resources:
Damarius's book recommendation:
Damarius's top 3 tips for delivering more value:
- Listen more than you talk
- Challenge yourself
- Prioritize your time according to your needs and wants