10 October 2016
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Jeff Sussna talks with Dave Rael about design thinking, the importance and meaning of empathy, and seeing what is important

Jeff Sussna is an internationally recognized IT consultant and design thinking practitioner. He is known throughout the DevOps community, especially for introducing the importance of empathy in building effective DevOps practices. Jeff has nearly 30 years of experience in software development, QA, and operations, and has led projects for Fortune 500 enterprises, major technology companies, and software service startups. He is the author of Designing Delivery: Rethinking IT In the Digital Service Economy, and is a highly respected teacher, writer, and speaker on topics across the Agile/DevOps/Design Thinking spectrum.

Jeff's top 3 tips for delivering more value:
  1. Shift your emphasis outward from what you're doing to what you customers are trying to accomplish
  2. Talk to each other
  3. Iterate


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