16 March 2016
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Thomas Betts talks with Dave Rael about working for an organization focused on customer service, delivering delight to customers, viewing failure as opportunity, and embracing new ways of working and thinking

Thomas Betts is a senior software engineer at Nordstrom with almost two decades of professional software development experience. His focus has always been on providing software solutions that delight his customers. He has worked in a variety of industries, including finance, health care, defense and travel. Thomas lives in Denver with his wife and son, and they love hiking and otherwise exploring beautiful Colorado.

Thomas's top 3 tips for delivering more value:
  1. See one
  2. Do one
  3. Teach one


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